Return Information

How to Return?

Within 14 days, orders may be returned and we will issue a refund. Please fill in the return form which you received by the shipment confirmation email. Print it and send it back with your return item.

  • All products must be returned within 14 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original Sustain tags still attached.
  • Any products purchased in the Sale cannot be refunded.
  • Shipping back to our warehouse is at the customers own cost.

    *Did you receive a faulty item? Please contact our customer service first with more details at info@welcometosustain.com. After confirmation you can return the item to our warehouse. The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge. We will also refund the shipping cost of sending back the faulty item.

EXCHANGE
When you think your size is not right and you want to exchange for another size, or you have another reason to exchange, please fill in the return form as above, and we'll process your exchange directly after we receive your return. The cost of shipping back to our warehouse are at the customers cost.

REFUNDS
Refunds will be processed approximately within 14 days after we received your return. This depends on the payment method used at the order.

Your refund will either be issued to the original payment method used when placing the order. If not possible we will contact you for additional information.

CONTACT INFORMATION

Strive Clothing (NL)

Gustav Mahlerlaan 925

1082MK Amsterdam

The Netherlands

Registered at the Chamber of Commerce, Number: 68237278

Email address: customerservice@welcometosustain.com