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Return Information

Return Policy

Our returns policy is very simple - we will accept returns for any reason, and issue a refund. Anything that has been purchased online can be returned to our warehouse. To send the item back please fill in the return form you received with your order and send it back to the relevant address which is noted on this form. Instructions on how to send it are on the return form.

  • All products must be returned within 30 days of receipt.
  • All products must be unworn and unwashed.
  • All products must have all original SUSTAIN tags still attached.
  • Shipping back to our warehouse is at the customers’ own cost.

Regular Sale

Any products purchased in our regular sale can be returned and will be fully refunded. 

Refunds

As soon as we have received your return, it will take approximately 7 to 10 business to process your refund. 

Faulty Items

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of SUSTAIN and will be judged in a reasonable way.